RideFixer

Generic displays error code

Generic displays error 0x09: Motor phase fault

High severity Service soon

Can I ride home with this error?

Ride with caution. Pedal without assist only if the wheel turns freely; stop if it drags.

What it means

The power wires to the motor have a problem. The code is shown as a number on the display.

Likely causes

  • Damaged motor cable
  • Loose connector
  • Motor fault

Symptoms

  • 09 shows
  • No assist

How to fix it

  1. With the bike switched off, check the connectors between the display, controller and motor are clean, dry and pushed fully home.
  2. Do not open the motor.
  3. If the code stays, take the bike to your dealer or an e-bike repair shop.
Still showing 0x09? The RideFixer app finds bike shops near you, so you know where to take it.

How urgent is it?

Needs attention.

Applies to

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