RideFixerShimano STEPS / EP error code
Shimano STEPS / EP error E299: Safe Mode (after repeated tampering)
High severity Service soon
Can I ride home with this error?
Ride with caution. Bike can be pedalled; assist is restricted.
What it means
In Safe Mode the assist function of the drive unit is restricted. It can only be turned off with special equipment at a Shimano office or authorised distributor, and in some cases cannot be turned off.
Likely causes
- Repeated E295 tampering detection
Symptoms
- Assist restricted
- E299 shown
How to fix it
- Contact your place of purchase or a Shimano distributor. Riders cannot clear Safe Mode themselves.
How urgent is it?
Only a Shimano office or authorised distributor can help.
Applies to
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