How do I fix Shimano STEPS / EP error E023?

Turn the power off and on again with the battery button. If it continues, stop using and charging the battery and take it to your place of purchase. Never open the battery.

Shimano STEPS / EP error code

Shimano STEPS / EP error E023: Electrical failure inside the battery

Q: Can I ride with Shimano STEPS / EP error E023?

Ride with caution. No assist; pedal only and do not charge the battery until checked.

High severity Service immediately

Can I ride home with this error?

Ride with caution. No assist; pedal only and do not charge the battery until checked.

What it means

An electrical failure inside the battery was detected. No system functions will start.

Likely causes

Internal battery fault

Symptoms

System will not start
E023 shown

How to fix it

Turn the power off and on again with the battery button.
If it continues, stop using and charging the battery and take it to your place of purchase.
Never open the battery.

Still showing E023? The RideFixer app finds bike shops near you, so you know where to take it.

How urgent is it?

A battery fault must be checked by a dealer before further use.

Applies to

STEPS E6100 / E5000 (SC-E6100)
STEPS E7000 (SC-E7000)

Did this help?

More Shimano STEPS / EP codes

E020 Battery and drive unit cannot communicate
E021 Battery not supported by this drive unit
E022 Battery does not meet system standards
E024 Communication error with the bike system
E025 Genuine drive unit not connected / cable disconnected
E030 Setting / component mismatch

All 22 Shimano STEPS / EP codes →