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Shimano STEPS / EP error code

Shimano STEPS / EP error E012: Torque sensor start-up failed

Medium severity When convenient

Can I ride home with this error?

Ride with caution. No assist until restarted; safe to pedal.

What it means

On E6000, the torque sensor must start up with no pressure on the pedals. If it fails, power assistance is not provided.

Likely causes

  • Foot on the pedal when switching on

Symptoms

  • No assist
  • E012 shown

How to fix it

  1. Take your foot off the pedal.
  2. Press the battery power switch to turn the power on again.
  3. If it continues, contact your place of purchase.
Still showing E012? The RideFixer app finds bike shops near you, so you know where to take it.

How urgent is it?

Usually fixed by restarting with feet off the pedals.

Applies to

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