How do I fix Shimano STEPS / EP error W030?

Contact your place of purchase: they need to fit a gear-shifting switch or connect only one assist switch. Turn the power off and on again after the change.

Shimano STEPS / EP error code

Shimano STEPS / EP error W030: Two or more assist switches connected

Q: Can I ride with Shimano STEPS / EP error W030?

Usually safe to ride. Safe to ride; only electronic shifting is affected.

Low severity Service soon

Can I ride home with this error?

Usually safe to ride. Safe to ride; only electronic shifting is affected.

What it means

The E6000 system detected two or more assist switches. Power gear shifting is not available while this warning shows.

Likely causes

Extra assist switch fitted instead of a gear-shift switch

Symptoms

Electronic gear shifting does not work
W030 shown

How to fix it

Contact your place of purchase: they need to fit a gear-shifting switch or connect only one assist switch.
Turn the power off and on again after the change.

Still showing W030? The RideFixer app finds bike shops near you, so you know where to take it.

How urgent is it?

Have the switch set-up corrected by your dealer.

Applies to

STEPS E6000 (SC-E6000)

Did this help?

More Shimano STEPS / EP codes

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W013 Torque sensor did not start correctly
W020 Battery temperature outside working range
W032 Wrong derailleur type for the system settings
E010 System error detected
E011 Error in system operation

All 22 Shimano STEPS / EP codes →